The Power of Transparency in Leadership: How Getronics Builds Trust With Customers

In this episode of The Account Experience Podcast, host Adam Dorrell sits down with Bill Main, Director of Global Customer Success and Customer Experience at Getronics, to uncover the secrets behind building a truly customer-centric organization.

Bill shares how Getronics achieves a 50% NPS response rate, why customer experience is more than just a number, and how leadership transparency builds trust.

Whether you’re in B2B or just passionate about CX, this conversation is packed with actionable insights to elevate your customer experience strategy.