{"store":{"baseInfo":{"podcastTitle":"The Account Experience Podcast","slug":"ianluck","podcastDescription":"Join the host of the Account Experience Podcast, Adam Dorrell, CEO & Co-Founder of CustomerGauge, as he explores how some of the world’s top brands in Consumer Packaged Goods (CPG) are listening to B2B channel feedback in real-time using Net Promoter Score and arming their front-line sales teams to grow revenue and market share.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/9241935/theaxcxpodcastfinal.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/9241935/theaxcxpodcastfinal_1200x628.jpg?s=b34a70e249289ab9f85f304629c5a362&e=jpg","podcastUrl":"https://ianluck.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/ianluck/feed.xml","theme":"waves","podcastDeepLink":"https://www.podbean.com/pu/pbblog-x84a9-8d054f","removePodbeanBranding":"yes","brandingLogo":"http://imglogo.podbean.com/companyLogo/9244251/cgfull-1400_ekfz8.jpg","timeZone":{"timeZoneId":15,"gmtAdjustment":"GMT-05:00","useDaylightTime":1,"value":-5,"text":"(GMT-05:00) Eastern Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/New_York"},"podcastDownloads":null,"totalEpisodes":98,"showComments":false,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":false,"author":"CustomerGauge","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=680fa1b9543d4cda5605e740","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-x84a9-8d054f-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/the-account-experience-podcast/id1526245988","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fianluck.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog9241935%26podcastIdTag%3Dx84a9&dfl=https%3A%2F%2Fianluck.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/1dLNsJApLUgJjBO1jwoilJ","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Arial"},{"id":"SecondaryFont","val":"Arial"},{"id":"PlayerColor","val":"#E2635C"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"hide"},{"id":"Favicon","val":"https://mcdn.podbean.com/mf/web/uw5q4z/cgfavicon.jpg"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

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Today we're excited to have a special guest, our very own CEO and Co-founder of CustomerGauge, Adam Dorrell.

In this episode, we focused on the ROI of experience-based referrals. And as a CEO, Adam is really passionate about making sure companies tie their referral revenue to their experience programs and he's pretty candid on why. Let's dive into the latest episode.

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Today we're excited to have a special guest, our very own CEO and Co-founder of CustomerGauge, Adam Dorrell.