Want to Reduce Churn? Close The Loop

Hello everyone and welcome back to another episode of the Account Experience Podcast. And in this episode, we cover one of our favorite topics: closing the loop. 

 

In this talk, we cover why you're guaranteed to churn accounts if you do not close the loop.  how you can properly close the loop (or as Cary coined, feed the loop) at every level of the organization (front line, middle mgmt, c-level)  and our own personal journey and learnings gained through our close the loop process. 

 

It's pretty clear guys, if you want to start reducing account churn, you need to close the loop. So get your pen and paper out and let's dive into the latest episode.